Scam and False information

Scam and False information

Avoid at all costs! We went to the Nijverdal branch with specific requests for our holiday. They gave us false information and sold a holiday to us. Me and my 12 year daughter were held for 2 days seperated from my husband and treated like criminals at Antalya airport.

We were denied entry because we travelled based on the information we were given. This information was false and D-Reizen said they won't do anything because it was our fault. We did not get a refund due to their mistake.

They do what they can for you to book, if anything goes wrong they don't take accountability so you lose your money and holiday and they get to use their insurance to cancel and get money back which they keep, making more from you. Avoid avoid avoid.
Manager called back and got upset and started talking over my husband when we expressed that more people needed to know about their business practices.

Zwakke punten
No attention to detail.
False information
Lack of accountability